Find a list below of the most FAQs – Frequently Asked Questions

How can I choose the perfect tile?

That’s simple. It only requires 1 or 2 easy steps.

1: Just come down to our Solihull showroom and browse our comprehensive selection of all the very latest styles.

2: If you find exactly what you need we will make a discount deal with you on the spot. If you are not sure, we will give you sample boards to take home and see how each one looks in the environment you need to tile. When you are happy with your choice, bring the sample boards back and then, we will strike a deal.

Do you deliver?

Yes, we offer free delivery on all orders over £100.00 within a 25-mile radius of our Solihull store.

Do you have a returns policy?

Yes. You can return any product within 28 days. Tiles can only be returned in unopened packages and must be accompanied by the original receipt.

Do you provide a fitting service?

Yes. We hold a list of approved local traders. If you require a tile fitting service, they will provide competitive quotes for your job with exclusive discounts for New Edge Customers.

Are you open on a Sunday?

Yes, we are open on Sundays from 11 am to 4 pm

What tiles work best with underfloor heating?

Stone and ceramic tiles are among the best heat conductors available. They are efficient, and they will effectively transfer heat from your underfloor system to your room. The best tile types include ceramic tiles, marble, limestone, slate and flagstones.

How do I know how many tiles I should buy?

While a 12-by-12-inch tile will cover one square foot, when buying tiles it is always essential to order extra in case of breakage. We usually advise adding a 10% surplus on your order to ensure your tiles fitting goes to plan without delays.

Can I tile over existing tiles?

Yes. Tiling on top of existing tiles can be done, however, is not necessarily advised. Pre-existing tiles are likely to be damaged by water or time and might not be a suitable smooth base. Also, the adhesive might not be absorbed effectively.

Which tiles are best for flooring?

The best type of flooring tiles depends on the size of the room and which side of the house they will go on.

If you want to create a pattern, big tiles in a small room will not show it conclusively, therefore choosing smaller tiles might be better for the type of design you want to create.

While floor tiles can be used on walls, not all wall tiles can be used on floors, as floor tiles are usually thicker and are made of a specific material that makes them more resistant to cracking.

While a gloss finish on floor tiles is trendy at the moment, it might not be the best choice for rooms such as bathrooms and kitchens as steam and water might make the floor dangerously slippery.

Are tiles suitable for external use?

Ceramic and stone tiles can withstand outdoor conditions very effectively. However, there are certain aspects of fitting that should be taken into consideration:

  • Always make sure the concrete screed underneath is impermeable or waterproof
  • Add a double spread of adhesive
  • The adhesive has to be suitable for external use
If you have not been able to find your response in this FAQs – Frequently Asked Questions section then please do not hesitate to contact us directly with your query.

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